Coming soon
AI interactive person with live video support
This future feature will aim to make first-step support feel more human, while staying clear that AI is not a real counsellor, not a crisis service and not a replacement for qualified professional care.
Important safety note: Counsellor Online is not a crisis service. If you or someone else is in immediate danger in Australia, call 000. For 24/7 crisis support in Australia, contact Lifeline 13 11 14 or use trusted local crisis services. If you are outside Australia, contact your local emergency number.
Planned features
- Friendly on-screen AI support person.
- Voice-led first-step support and support-plan creation.
- Clear pathway to request a real online counsellor.
- Separate future live video booking with qualified counsellors.